Política de envío

Most SPARS products are designed in-house and made to order through our fulfillment partner, Printful. Certain products are stocked and shipped directly from our own facility in Japan. For made-to-order products, production begins after your order is placed.

Production & Fulfillment

Most made-to-order products are produced within 2–5 business days before shipping. Stocked products shipped directly from our facility in Japan do not require this production period.

For made-to-order products, production time is separate from shipping time. Your total delivery time consists of:

Production time + Shipping time = Estimated delivery time

During holidays, periods of high demand, or other exceptional circumstances, production may take longer than usual.

Estimated Shipping Times

For Printful-fulfilled made-to-order products, estimated shipping times after fulfillment are generally as follows:

Destination	Estimated Shipping Time
United States	3–6 business days
European Union	4–10 business days
United Kingdom	4–8 business days
Canada	3–10 business days
Australia	3–20 business days
Japan	3–10 business days
New Zealand	10–20 business days
Brazil	3–18 business days
Iceland, Liechtenstein, Norway & Switzerland	5–9 business days
Other destinations	7–20 business days

These estimates refer to shipping time after fulfillment for Printful-fulfilled products and are not guaranteed delivery dates. Stocked products shipped directly from our facility in Japan may have different transit times.

Actual delivery times may vary depending on the fulfillment location, destination, carrier, customs processing, weather, holidays, service disruptions, or other circumstances outside our control.

When available, the estimated delivery date shown at checkout provides the most current estimate for your specific order.

During the holiday season, higher carrier volumes may result in delays. If you are ordering for a specific date or occasion, we recommend placing your order as early as possible.

Shipping Options

Available shipping methods depend on your delivery address, the products in your order, and the services available for your destination.

Depending on availability, you may see options such as:

Standard
Standard with CO₂ offsetting
Express

Only the shipping methods available for your particular order and destination will appear at checkout. If Express shipping is not available for your destination, for example, it will not be displayed.

Express shipping generally provides faster delivery after fulfillment and may require a valid phone number so the carrier can contact you if necessary.

Carriers & Tracking

The carrier for your order is selected automatically based on the shipping method, fulfillment location, and destination.

Once your order ships, you will receive a shipping confirmation with tracking information when tracking is available. Please allow some time after shipment for tracking information to begin updating.

For some international shipments, your package may be transferred to a local carrier for final delivery.

Where Your Order Is Made & Shipped From

Most made-to-order SPARS products are fulfilled through Printful's global production network. Certain stocked products are shipped directly from our own facility in Japan.

Whenever possible, Printful-fulfilled orders are routed to an appropriate fulfillment facility close to the delivery destination, helping reduce shipping distance and delivery time.

The actual fulfillment location is determined automatically based on factors such as:

Your delivery address
Product availability
Available production methods
Fulfillment capacity

For Printful-fulfilled orders, we cannot guarantee that your order will be produced or shipped from a specific country or facility.

Printful fulfillment may take place at facilities within its global network in North America, Europe, or other regions, including partner facilities in locations such as Australia, Japan, and Brazil.

Items within the same order may occasionally be fulfilled at different locations and shipped separately. If this happens, you may receive more than one package and more than one tracking number.

Shipping Charges

Contiguous United States

Standard shipping is free for orders delivered within the contiguous United States.

For purposes of this policy, the contiguous United States includes the 48 adjoining U.S. states and Washington, D.C. It does not include Alaska, Hawaii, or U.S. territories.

If Express or another upgraded shipping method is available and selected, additional shipping charges may apply. Any applicable charge will be shown at checkout.

Other Destinations

For destinations outside the contiguous United States, applicable shipping charges will be calculated and displayed at checkout before you complete your purchase.

Shipping charges may vary based on the destination, product type, package size and weight, shipping method, and other fulfillment factors.

From time to time, SPARS may offer free standard shipping to additional destinations. When available, the applicable Free Shipping option will be displayed at checkout.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, handling charges, or other fees imposed by the destination country.

Unless these charges are specifically shown as included or prepaid at checkout, any customs duties, taxes, or import fees are the responsibility of the recipient and are not included in the order total paid to SPARS.

For certain destinations and shipping methods, duties and taxes may be collected in advance as part of the shipping charge. When this option is available, it will be indicated at checkout.

Customs policies and fees vary by country, and SPARS cannot predict whether charges will apply or how much they will be. For information specific to your destination, please contact your local customs authority.

Customs processing may also delay delivery beyond the estimated delivery date.

If customs charges are not paid or a shipment is not claimed, the package may be returned to the sender. Additional shipping charges may apply if the order is eligible to be reshipped.

SPARS is not responsible for customs delays or duties, taxes, or other fees imposed by local authorities, except where otherwise required by applicable law.

Delayed or Lost Packages

If your order has not arrived by the estimated delivery date, please check the tracking information first and allow a few additional business days, as carrier delays can occasionally occur.

If your package still has not arrived, please contact us as soon as possible so we can review the shipment and, where appropriate, work with the carrier or fulfillment provider to investigate.

Please report suspected lost-in-transit packages to us within 30 days of the estimated delivery date so we can process the claim through our standard lost-package claims procedure. This 30-day reporting period does not limit any statutory rights you may have under applicable consumer protection law.

We may ask you to confirm your shipping address or contact the local carrier or post office as part of the investigation.

If a shipment is confirmed as lost, we will work with the carrier or fulfillment provider to determine the appropriate resolution, which may include a replacement or refund where appropriate or required by applicable law.

If your order arrives damaged, defective, misprinted, or incorrect, please see our Return & Refund Policy instead.

Packages Marked as Delivered

If tracking shows your package as Delivered but you have not received it, please first:

Check around the delivery location, including entrances, porches, mailrooms, parcel lockers, and other possible safe locations.
Check with household members, neighbors, reception desks, or building management who may have accepted the package.
Contact the carrier responsible for final delivery, as the carrier may be able to provide additional delivery information.

Please also contact us so we can review the available tracking information and assist where possible.

A carrier's delivery confirmation is evidence that the package was delivered to the address provided, and we will consider it together with the other available information when reviewing the claim. A refund or replacement cannot be guaranteed solely because a package cannot be located after being marked delivered. This does not limit any rights you may have under applicable consumer protection law.

Shipping Address Accuracy

Please carefully review your shipping address before completing your order.

Make sure your address includes all information required for successful delivery, including:

Street and building number
Apartment, suite, or unit number, where applicable
City
State, province, or region
ZIP or postal code
Country
Any other delivery information required for your location

If you notice an error after placing your order, please contact us as soon as possible. We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once fulfillment has begun.

Once an order has shipped, the delivery address can no longer be changed by SPARS.

If a package is returned or cannot be delivered because the shipping information provided at checkout was incorrect or incomplete, additional shipping charges may apply if the order is reshipped.

SPARS is not responsible for delivery problems resulting from incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.

Questions About Your Shipment

If you have any questions about your order or shipment, please contact us through our Contact page or at info@i-tribe.co.jp and include your order number so we can assist you.

Shipping services, fulfillment locations, and delivery estimates may change based on carrier availability, destination, product availability, and fulfillment conditions. Nothing in this Shipping Policy limits any rights you may have under applicable consumer protection laws.