Политика возврата средств

Last updated: August 21, 2026

SPARS is operated by i-tribe Limited (Osaka, Japan).

Most SPARS products are made to order — printed specifically for you after you place your order — and are produced and shipped by our fulfillment partner, Printful. Certain products are stocked and shipped directly from our own facility in Japan.

Unless a product page states otherwise, this policy applies to all orders regardless of which location fulfills them.

In short: if your order arrives damaged, defective, misprinted, or incorrect, contact us and we'll make it right. Because items are made to order, we generally cannot accept returns for change of mind or ordering errors, except where the law requires it.

If your order has not arrived at all, please see our Shipping Policy for non-delivery and lost-package claims.

Damaged, Defective, Misprinted, or Incorrect Items

Please inspect your order when it arrives.

If an item is damaged, defective, misprinted, or different from what you ordered, contact us within 30 days of receiving the item at info@i-tribe.co.jp or through our Contact page.

This 30-day reporting period applies to our standard claims process and does not limit any statutory rights you may have under applicable consumer protection law. Statutory rights relating to faulty or non-conforming goods can extend well beyond 30 days depending on where you live. Consumers in the European Union, for example, benefit from a legal guarantee of conformity of at least two years.

Please include:

Your order number
A description of the issue
Clear photos showing the item and the problem
A photo of the packaging, if the item was damaged in transit

Depending on the issue, we may offer a replacement or a refund. You will not be responsible for return shipping costs on qualifying claims.

In many cases a physical return is not necessary. Please do not send an item back unless we specifically ask you to.

Change of Mind, Size, and Color

Because our products are produced on demand after an order is placed, we cannot accept returns or exchanges for the following, except where required by applicable law:

Ordering the wrong size
Ordering the wrong color
Changing your mind after placing or receiving your order
Selecting the wrong product or variant
Personal preferences regarding fit, where the item matches the product description and size information

Please review the product details and our Size Guide carefully before ordering.

This does not affect your rights if an item is defective, damaged, misprinted, incorrectly supplied, or otherwise covered by consumer protection law.

Personalized or Custom Products

Personalized or custom products are products made using customer-provided specifications or individually requested features that are not part of our standard product options. Choosing a standard size, color, or other preset option does not by itself make a product personalized.

Genuinely personalized products may not be eligible for return or cancellation, except where the product is defective, damaged, incorrectly supplied, or applicable law provides otherwise.

Where a product carries special return restrictions, those restrictions will also be stated on its product page.

How to Request a Return

Always contact us before returning anything. Email info@i-tribe.co.jp or use our Contact page.

If your return is accepted, we'll send instructions explaining where and how to send the item, along with a return shipping label where applicable.

SPARS orders ship from more than one location, and the correct return destination is often not the address printed on your original package. Do not return an item to the sender address unless we've told you to.

Items sent to SPARS, Printful, or another fulfillment facility without prior instructions may arrive at a location that cannot process them. Such items may be significantly delayed and in some cases cannot be recovered or returned to you. Please contact us first so we can provide the correct address and instructions.

Where you are exercising a statutory cancellation right, following this process does not affect that right.

Condition of Returned Items

Where a physical return is required and the return is not related to a defect or damage, the item should be:

Unworn and unused
Unwashed
In its original condition, with any original tags attached
In its original packaging where reasonably possible

Proof of purchase or your SPARS order number may also be required.

Where a statutory cancellation right applies, you may inspect and handle the item to the extent reasonably necessary to establish its nature, characteristics, and fit. Where permitted by law, we may reduce a refund to reflect any loss in value caused by handling beyond what is reasonably necessary.

Exchanges

Because our products are made to order, we generally do not offer direct exchanges for a different size, color, or product due to preference or ordering error.

If an item is defective, damaged, misprinted, or incorrect, please contact us rather than placing a new order — we'll review the issue and determine the appropriate resolution.

Order Changes and Cancellations

Production may begin shortly after your order is submitted, so changes and cancellations cannot be guaranteed.

If you spot an error or want to cancel, contact us as soon as possible at info@i-tribe.co.jp. Once production or fulfillment has begun, we may be unable to cancel or modify the order.

This does not affect any cancellation rights you may have under applicable law.

Refunds

Approved refunds are issued to your original payment method. We typically process them within 5 business days of approval and will notify you once the refund has been issued.

Where applicable law specifies a refund deadline, we will process the refund within that required period.

After the refund has been issued, your bank, card issuer, or payment provider may require additional time for the funds to appear in your account. Please allow up to 10 business days.

If more than 15 business days have passed since we confirmed your refund was issued and you still haven't received it, please contact us.

Original shipping charges and return shipping charges are non-refundable, unless the return is due to our error, a defective or damaged product, or applicable law requires otherwise. See the regional sections below for statutory exceptions.

Sale Items and Gift Cards

Sale and discounted items are subject to the same return conditions described in this policy. A reduced or promotional price does not affect your rights if an item is defective, damaged, misprinted, or incorrectly supplied.

Gift cards are non-refundable and cannot be exchanged for cash, except where required by applicable law.

Regional Consumer Rights

European Union — Right of Withdrawal

If you are a consumer in the European Union, you generally have the right to withdraw from an eligible online purchase from the time the contract is concluded until 14 days after you receive the goods, without giving a reason. This includes the period before your order has been dispatched.

How to withdraw. You can withdraw in either of the following ways:

Complete and send us the Model Withdrawal Form set out in Annex A below.
Send us any other clear statement of your decision to withdraw, at info@i-tribe.co.jp. To help us identify your purchase, please include your name and order number, if available.

We will acknowledge receipt of your withdrawal without delay on a durable medium.

Returning the goods. After notifying us, you generally have a further 14 days to send the goods back. Unless we agree otherwise or applicable law requires us to bear the cost, you are responsible for the direct cost of returning the goods.

What we refund. For an eligible withdrawal, we will refund the purchase price together with the cost of our least expensive standard delivery option. Additional costs arising from your choice of a more expensive delivery method, such as Express shipping, are not refunded beyond that standard amount.

Refund timing. We will issue the refund within 14 days of being informed of your withdrawal. For goods, we may withhold the refund until we have received the goods back or you have supplied evidence that you have sent them, whichever occurs first.

Exceptions. Certain products may be exempt from the right of withdrawal, including goods made to your individual specifications or clearly personalized for you. Selecting from our standard size, color, and product options does not, by itself, make an item personalized, and the fact that a product is printed on demand does not by itself determine whether this exception applies.

Your statutory rights relating to defective or non-conforming goods — including the legal guarantee of conformity of at least two years — are separate from the 14-day withdrawal right and are not affected by this policy.

United Kingdom — Right to Cancel

If you are a consumer in the United Kingdom, you generally have the right to cancel an eligible online purchase from the time the contract is made until 14 days after you receive the goods, without giving a reason. This includes the period before your order has been dispatched.

You may cancel by completing and sending us the Model Cancellation Form set out in Annex B below, or by any other clear statement sent to info@i-tribe.co.jp.

After notifying us of your cancellation, you generally have a further 14 days to return the goods. Unless we agree otherwise or applicable law requires us to bear the cost, you are responsible for the direct cost of returning the goods.

For an eligible cancellation, we will refund the purchase price and the cost of our least expensive standard delivery option in accordance with applicable law. Additional costs resulting from your choice of a more expensive delivery method, such as Express shipping, are generally not refundable.

We will process the refund without undue delay and within the period required by applicable UK law. For returned goods, this is generally within 14 days of receiving the goods back, or of receiving evidence that they have been sent back, where that evidence is received earlier.

Certain goods, including qualifying personalized or custom-made products, may be excluded from this cancellation right. Selecting from our standard size, color, and product options does not, by itself, make an item personalized.

Your statutory rights relating to faulty or non-conforming goods are separate from the 14-day cancellation right and are not affected by this policy.

Brazil — Right of Regret

If you are a consumer in Brazil purchasing online, Brazilian consumer law generally provides a 7-day right of regret for eligible purchases made outside a physical commercial establishment.

To exercise this right, contact us at info@i-tribe.co.jp within the applicable period. If you validly exercise this right, amounts paid will be refunded in accordance with applicable Brazilian consumer law. Where the law requires SPARS to bear the cost of returning the goods, you will not be charged for it.

Japan — Mail-Order Returns

For purchases subject to Japanese law, mail-order sales are not subject to a general statutory cooling-off period. Returns of non-defective goods are governed by the return conditions disclosed at the time of purchase, subject to applicable law.

Please review the return conditions shown on the applicable product page and during checkout before placing your order.

Statutory Consumer Rights

Nothing in this policy is intended to exclude, restrict, or limit any consumer rights that cannot legally be excluded or limited under the laws applicable to your purchase.

Where applicable consumer protection law provides rights more favorable than the terms stated here, those statutory rights apply.

Contact Us

Questions about a return, exchange, refund, damaged product, or your rights under this policy:

info@i-tribe.co.jp or our Contact page

Please include your order number so we can assist you efficiently.

Annex A — Model Withdrawal Form (European Union)

Complete and return this form only if you wish to withdraw from the contract.

To:

i-tribe Limited (SPARS)

1-12 Kitahama-higashi, Chuo-ku
Osaka 540-0031
Japan

Email: info@i-tribe.co.jp

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):

____________________

Ordered on (*)/received on (*): ____________________

Name of consumer(s): ____________________

Address of consumer(s): ____________________

Order number (if available): ____________________

Signature of consumer(s) (only if this form is notified on paper): ____________________

Date: ____________________

(*) Delete as appropriate.

Annex B — Model Cancellation Form (United Kingdom)

Complete and return this form only if you wish to cancel the contract.